Intervention in a mental health crisis saved a child While patrolling outside a shopping centre, Officer Colin Straughan observed a disheveled woman approaching, requesting the address of the shopping centre, and then asked if 'the military' was in the mall. Officer...

First aid training meant immediate response Security Supervisor Srdan Malic was on duty in an office building when an employee rushed in looking for someone with recent first aid training to help a co-worker. Officer Malic had recent Level C-AED training so he...

Lifesaving help in a mental health emergency While conducting routine patrols of shopping mall property, Security Officer Harman Singh noticed a female individual who appeared to be in mental distress. While he was talking to her, the woman attempted to climb over a...

Fire threatens a person who was in a dumpster Security Officers Nitin Saini and Suchisraba Choudhary were on patrol near the Simmons Building in Calgary, when they noticed a strong smell of burning plastic and decided to investigate. After parking their patrol car and...

Attentive monitoring and swift assessment makes a real difference While the Westguard team management was conducting a site tour of a monitoring station in Vancouver, Security Site Supervisor Christina Taylor observed a man who was visibly distressed and clearly under...

Impeccable judgement and quick thinking In September 2023, the security team received an urgent call from an individual expressing concern about his friend who lived in a condo in downtown Toronto. The friend had been unreachable for a few days. Recognizing the...

Responsiveness and empathy made a real difference While out on patrol, Officer Stuart Byman heard someone nearby in great distress. The person was calling out for help on behalf of a second person who required emergency services because they were unconscious. Officer...

Chest compressions saved a life in a hospital setting In October 2023, Relational Security Officer Barry Rhodes was on duty in Kelowna General Hospital, when he discovered a patient who was unresponsive and unattended by medical professionals. Officer Rhodes...

Community safety patrol saved a life In November 2023, Newton BIA Community Safety Patrol (CSP) Officers Hematullah Orya and Michael Keller received a phone call about an unhoused male in medical distress in Surrey. They arrived on scene within about two minutes, and...