Extraordinary vigilance and compassion
In March 2025, Client Service Manager Jad Boussi noticed a disturbing pattern with one of his security team members: The individual was offering inconsistent reasons for not coming to work, and Boussi’s intuition – honed by experience – told him that something was gravely wrong.
Boussi flagged his concerns to the rest of the team and then made the crucial decision to call the individual directly. The moment the employee spoke, Boussi recognized the profound distress in their voice. The conversation took a somber turn as the employee revealed they were contemplating ending their life.
Boussi remained on the phone, while using another line to contact police services. He kept the individual on the phone until officers arrived at their location, ensuring their safety and preventing any self-harm.
Thanks to Client Service Manager Boussi’s immediate and decisive action, a potentially devastating situation was averted. The employee received timely intervention and is now engaged in mental health support programs.
The incident serves as a powerful reminder that, as security professionals, if we wish to protect others we must first take care of ourselves. Mental health struggles can affect anyone, and Boussi’s story underscores the profound importance of recognizing the signs, acting with courage and reaching out for help.
Thank you, Client Service Manager Boussi!
Canadian Security Lifesaver Association®