Successful resolution of a high-risk incident in a healthcare facility

While working alongside his shift partner in a healthcare facility, Healthcare Zone Supervisor Tye Cusack demonstrated exceptional professionalism when responding to a critical escalation involving a patient who produced a weapon in front of his shift partner and proceeded to verbally threaten to attack the Protective Services staff on site.

Throughout the incident, Healthcare Zone Supervisor Cusack remained calm and vigilant, quietly assessing the situation as it unfolded. His expertise and steady communication with Protective Services and clinical staff were instrumental in maintaining a coordinated, safe response for everyone.

Rather than acting impulsively, Cusack maintained a supportive position, allowing his partner to verbally engage the patient while ensuring safety protocols were upheld. His ability to collaborate effectively under pressure directly contributed to a smooth and safe de-escalation of a dangerous situation.

Thanks to his knowledge, experience and commitment to teamwork, the patient was safely disarmed without further incident.

Thank you, Healthcare Zone Supervisor Cusack!